Privacy Policy

1. Introduction

At Fasgo, we value the privacy and personal data of our users, partners, and couriers. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Fasgo mobile application or our websites Fasgo.com and fasgo.ma.

2. Scope

This policy applies to all users of the Fasgo platform, including customers, partner restaurants, and independent couriers. It governs the collection, processing, and sharing of data carried out via our app and websites. It does not apply to third-party services or external websites that may be linked to our platform.

3. Data We Collect

Depending on your use, Fasgo may collect the following categories of personal data:

3.1 Identification Data

Full name
Email address
Phone number
Delivery address
Login credentials

3.2 Order and Transaction Data

Order history
Payment details (handled via secure third-party providers)
Billing information

3.3 Location Data

GPS location to identify nearby restaurants, facilitate delivery, and improve user experience.
The app collects location only while using the app for operational purposes.

3.4 Device and Connection Data

IP address
Device information (model, OS, language)
Cookies and in-app activity

3.5 Support and Communication Data

Messages sent to customer support
Chat and complaint history
Reviews, ratings, and user feedback

4. Legal Basis for Processing

We process your data based on the following principles:

Contract performance: to fulfill orders, deliveries, and payments
Legal obligation: to comply with tax and regulatory requirements
Legitimate interest: to prevent fraud, secure the platform, and improve our services
Consent: for marketing communications and optional data sharing

5. Purposes of Use

Your data is used to:

Manage orders and deliveries
Create, maintain, and update user accounts
Process payments and ensure billing
Prevent fraud and protect users
Provide technical support and customer service
Send offers and promotions, only if you have consented
Meet legal and regulatory obligations

6. Data Sharing and Disclosure

Fasgo may share certain data with:

Third-party service providers: payments, hosting, delivery, analytics, and support
Partner restaurants and independent couriers: only to properly execute orders
Public authorities: if required by law or to protect our legal rights
Marketing partners: only with your explicit consent

Fasgo does not sell or rent any personal data to third parties.

7. Data Retention

Personal data is retained only as long as necessary for its purpose:

User accounts: until the account is deleted by the user
Order history and invoices: up to 10 years for legal compliance
Customer support data: up up to 3 years
Location data: up to 1 year, unless needed for security or fraud prevention

8. Data Security

Fasgo implements robust technical and organizational measures to ensure data security:

Encryption of transactions and sensitive information
Secure storage on protected servers
Restricted access controls and activity monitoring
Regular audits and security testing

9. Data Breach Management

In the event of a personal data breach:

Fasgo will notify affected users and relevant authorities within 72 hours
Corrective measures will be applied immediately
Users will receive guidance to protect themselves

10. User Rights

You have the following rights regarding your personal data:

Right of access to your data
Right to rectify inaccurate or incomplete data
Right to deletion ("right to be forgotten")
Right to object to data processing or marketing
Right to restrict the processing of your data

To exercise these rights, please contact us via the email address or contact form available in the app or on our website.

11. Account Deletion

You can delete your account directly from the app:

Profile → Account settings → Delete account

Once confirmed, your account and data will be permanently deleted. For any request related to your rights, contact us at: 📩 support@Fasgo.com

12. Cookies and Similar Technologies

We use cookies to:

Ensure the proper functioning of the app
Analyze performance and improve user experience
Display personalized content (with your consent)

You can manage your cookie preferences via your device or browser settings.

13. Contact

For any questions, concerns, or requests related to this policy, please contact us at: 📧 support@Fasgo.com

14. Cookie Policy

Fasgo uses cookies and similar tracking technologies to improve your experience and ensure the proper functioning of our services. Types of cookies we use:

Essential cookies: Required for the app to function properly, such as login sessions and account management.
Performance cookies: Collect anonymous information to help us understand how users interact with the app and identify areas for improvement.
Functional cookies: Remember your preferences, such as language or display settings.
Marketing cookies: Used to show you personalized offers or promotions (only with your consent).

Managing cookies:

You can control or disable cookies via your device or browser settings.
Disabling certain cookies may limit some functionalities of the app.

Consent: By continuing to use Fasgo, you agree to our use of cookies as described. You can withdraw consent at any time by adjusting your cookie preferences in the app or device settings.

Last Updated: November 13, 2025